To initiate a return please email us at hello@bourbonst.com.au and include your Full Name, Order Number, Name and size of the original Item you’re exchanging, and the New name and size you’re wanting.
If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We are a friendly bunch, so you can always contact us for any returns question at
hello@bourbonst.com.au. If you have requested a return and have not received a reply within 48 hours please check your junk.
Please note return shipping is at the customers expense. We recommend you ship your items back via trackable mail as we are not liable for items that are damaged or lost in transit.
We love the world we live in, so all our bags are reusable, so if you still have the original packaging, you can use that. If not, use a similar size parcel. Tape your shipping label to the outside of the parcel covering any old shipping labels.
No need to send the Bourbon St Gift Box. Keep that to store something beautiful in.