Returns Policy

RETURN’S POLICY

We understand that sometimes purchases are not quite right. We are happy to accept your return if you change you mind within 30 days of receiving your order. The returned items must be returned in their original condition with the original packaging* All tags attached to receive a refund or store credit. Refunds and store credits are only available for items purchased at full price.

*Robes to be returned in Original Shipping Bag only, box not required.

*Girls Get Off products to be returned in the Original Box, Unused, and Original Shipping Bag.

We do not accept returns outside of our 30 day return policy. We do not accept returns for items that have been worn, washed, altered or damaged in any way. Please take care when trying on garments as we do not accept items that have any marks, stains or odours including perfume and makeup.

Any return items received that are not in original condition will be shipped back to you at customer's cost.

FINAL SALE ITEMS

Items marked as: FINAL SALE, NO EXCHANGE, NO RETURNS, are not eligible to be returned or exchanged for any reason.

GIVEAWAY’S

We do not accept returns on items won through a giveaway. Items won through a giveaway are not eligible for a refund, exchange or store credit. All prizes are final.

SHIPPING 

All Orders Over $100 will Receive Free Shipping.

Express Shipping and International Shipping Incur an Additional Fee. 

For deliveries within Australia we use an Australia Post courier for express and standard deliveries. Delivery times that are listed are an estimate only.

By accepting our terms and conditions upon placing your order you agree that Bourbon St is not liable for any delay in delivery. 

DUTIES AND TAXES

International shipping costs do not include any taxes or duties which may be applied by customs at the destination country and any duties or taxes incurred are the responsibility of the delivery recipient. Bourbon St reserves the right to deduct any return costs incurred from the total return amount for orders that are refused at customs should duties and taxes be unpaid. 

For more information on taxes, duties and customs regulations please contact your local customs office directly.

RETURN SHIPPING

To initiate a return please email us at hello@bourbonst.com.au and include your Full Name, Order Number, Name and size of the original Item you’re exchanging, and the New name and size you’re wanting. We will provide you with all the information needed to complete your return in an email response.

If you have requested a return and have not received a reply within 48 hours please check your junk. Please note return shipping is at the customers expense. We recommend you ship your items back via trackable mail as we are not liable for items that are damaged or lost in transit.

STORE CREDITS

Store credits are valid for 12 months

RETURNS TIMELINE

Once we receive your return, we will inspect its condition and notify you via email if your return has been accepted. We aim to process all returns within 7 business days of receiving your item. If your return is approved you will be issued a store credit or your refund will be applied to the original payment method used to purchase. Please note that it can take some time for banks and credit card companies to process your refund.

COST

Please note the cost of return shipping is at the customer’s expense and is non-refundable. We recommend returning items through traceable mail, as any returned items that are not received by Bourbon St will not be issued a refund. We also recommend that customers ask for proof of postage at the time of posting returned items. 

FAULTY ITEMS

We aim to provide you with beautiful, high quality products. If you have received a product with a manufacturing fault, please contact us via email at hello@bourbonst.com.au as soon as you receive your order.

In the email please include your name, order number and information, and images of the damage, defect or fault in the product. The item will then need to be shipped back to us to inspect the product for faults.

After inspecting the product, we will either confirm or deny a manufacturing fault or defect. If the product is confirmed to have a manufacturing fault we will replace the product. If the product is not deemed faulty we will ship the product back to you at customers cost.

Bourbon St will not offer return or repair for items where fault or damage has been caused by the wearing of, or incorrect care of any item.

CANCELLING AN ORDER

Once your order has been placed online, you cannot cancel the order. We are also unable to cancel an order, or stop an order from being dispatched on your request. If you have incorrectly placed an order, please refer to our returns policy.

 

Our Policies

We understand that sometimes purchases are not quite right. We are happy to accept your return if you change your mind within 30 days of receiving your order. The returned items must be returned in their original condition with the original packaging.

  • All tags attached to receive a refund or store credit. Refunds and store credits are only available for
    items purchased at full price.
  • Robes to be returned in Original Shipping Bag only, box not required.
  • Girls Get Off products to be returned in the Original Box, Unused, and Original Shipping Bag.
  • We do not accept returns outside of our 30 day return policy. We do not accept returns for items that have been worn, washed, altered or damaged in any way. Please take care when trying on garments as we do
    not accept items that have any marks, stains or odours including perfume and makeup.
  • Any return items received that are not in original condition will be shipped back to you at customer's cost.

Once we receive your return, we will inspect its condition and notify you via email if your return has been accepted. We aim to process all returns within 7 business days of receiving your item. If your return is approved you will be issued a store credit or your refund will be applied to the original payment method used to purchase. Please note that it can take some time for banks and credit card companies to process your refund.

Items marked as: FINAL SALE, NO EXCHANGE, NO RETURNS, are not eligible to be returned or exchanged for any reason.

We do not accept returns on items won through a giveaway. Items won through a giveaway are not eligible for a refund, exchange or store credit. All prizes are final.

Store credits are valid for 12 months

We all love free freight.... All Orders Over $50 will Receive Free Domestic Shipping within Australia.


Express Shipping and International Shipping Incur an Additional Fee. (See Rates below). For deliveries within Australia we use an Australia Post courier for express and standard deliveries.


Delivery times that are listed are an estimate only. (See Rates Below)
For International Deliveries, we use Australia Post, and their affiliated contractors. Delivery times that are listed are an estimate only. (See Rates Below).


By accepting our terms and conditions upon placing your order you agree that Bourbon St is not liable for any delay in delivery.

 

  • Standard Parcel Post - 3-6 Business Days - Australia Wide - Free Over $50 Spend
  • Express Parcel Post - 1-3 Business Days - Australia Wide - $14.95
  • New Zealand Post - 5-8 Business Days  - $35.00
  • International Post - 6-9 Business Days - China, Asia, USA, Canada, UK, Major Europe - $60.00

To initiate a return please email us at hello@bourbonst.com.au and include your Full Name, Order Number, Name and size of the original Item you’re exchanging, and the New name and size you’re wanting.

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.


We are a friendly bunch, so you can always contact us for any returns question at
hello@bourbonst.com.au. If you have requested a return and have not received a reply within 48 hours please check your junk.


Please note return shipping is at the customers expense. We recommend you ship your items back via trackable mail as we are not liable for items that are damaged or lost in transit.


We love the world we live in, so all our bags are reusable, so if you still have the original packaging, you can use that. If not, use a similar size parcel. Tape your shipping label to the outside of the parcel covering any old shipping labels.

No need to send the Bourbon St Gift Box. Keep that to store something beautiful in.

Please note the cost of return shipping is at the customer’s expense and is non-refundable. We recommend returning items through traceable mail, as any returned items that are not received by Bourbon St will not be issued a refund. We also recommend that customers ask for proof of postage at the time of posting
returned items.

If you are located outside of Australia and are wanting to process a return, please contact us at hello@bourbonst.com.au for more information and details. Cost of postage for returns and exchanges for International order is at the cost of the customer.

We aim to provide you with beautiful, high quality products. If you have received a product with a manufacturing fault, please contact us via email at hello@bourbonst.com.au as soon as you receive your order.


In the email please include your name, order number and information, and images of the damage, defect or fault in the product. The item will then need to be shipped back to us to inspect the product for faults.


After inspecting the product, we will either confirm or deny a manufacturing fault or defect. If the product is confirmed to have a manufacturing fault we will replace the product. If the product is not deemed faulty we will ship the product back to you at customer's cost.


Bourbon St will not offer return or repair for items where fault or damage has been caused by the wearing of, or incorrect care of any item.

Once your order has been placed online, you cannot cancel the order. We are also unable to cancel anorder, or stop an order from being dispatched on your request. If you have incorrectly placed an order,please refer to our returns policy.